Frequently Asked Questions

Everything you need to know before you upload your file. If your question isn’t answered here, please get in touch and we’ll be happy to help.

Which areas do you cover?

We provide a UK-wide service. Printed parts are posted to addresses throughout the United Kingdom.

How long does 3D printing take?

We aim to respond to every quote request within 24 hours. Once your order is confirmed, we aim to deliver your printed part within 5 working days.

How much does 3D printing cost?

Our minimum charge is £10, which covers everything from set-up to all filament used. Postage is charged separately, and the cost will be agreed with you before we proceed with your order.

How do I request a quote?

Complete the quote form on our Contact page and upload your 3D file. We’ll reply with a price within 24 hours.

What file types do you accept?

We accept .3mf, .stl, .stp, .step, .amf and .obj files. If your file is in a different format, please get in touch and we’ll let you know whether we can work with it.

Which materials do you print in?

We print in PLA and PETG. Not sure which suits your part? Read our PLA vs PETG materials guide, or tell us what the part is for and we’ll recommend one with your quote.

What is the maximum size you can print?

Our maximum print size is 256 mm wide × 256 mm deep × 256 mm high. If your part is larger, get in touch and we’ll let you know whether it can be split into sections.

Can I choose the colour?

We currently offer all prints in black or white. A wider range of colours is available for larger print runs, so please get in touch for more details.

Is there a minimum order quantity?

No. We’re happy to print a single part. Our minimum charge is £10.

Can you print more than one copy, or repeat an order later?

Yes. We can print multiple copies of a part and are happy to repeat orders. Get in touch for a price on larger quantities.

What if I don’t have a 3D file?

We currently focus on printing supplied files. We may be able to help with basic file-fixing, so please get in touch and we’ll do our best to help.

How do I pay?

Once we’ve received your file and you’re happy with your quote, we’ll send an invoice and a payment link. We begin printing once payment has been received.

Is my file kept confidential?

Yes. We treat every file you send us as private. Your files are used only to prepare your quote and produce your order. We don’t share them with third parties, and we won’t publish or post images of your part (including on social media) without your permission. If you’d like your file deleted once your order is complete, just ask and we’ll remove it. If you have a commercially sensitive design and would like to discuss additional confidentiality arrangements, please get in touch before sending your file.

What if there’s a problem with my order?

Please contact us as soon as you notice an issue, ideally within 7 days of delivery, and include photos if you can. We’ll look into it promptly and fairly.

• If the problem is with our printing (for example a print defect, or a part that doesn’t match the file you sent), we’ll reprint it or refund you.
• If your part is damaged in the post, we’ll arrange a replacement or a refund.
• If the part has been printed accurately from the file supplied, we aren’t able to offer a refund or reprint for design issues such as incorrect dimensions or errors in the file. We’re always happy to help you adjust the file and quote for a corrected version.

This doesn’t affect your statutory rights.